Privacy Policy

Al Khaleej Kitchens is committed to protecting the privacy and security of the personal information we collect and process. This policy explains how we collect, use, and protect personal data when you interact with our online platform or utilize our services.

About Us

We are Al Khaleej Kitchens, a provider of kitchen design, supply, and installation services, located at 18, Street 6A, Al Quoz Industrial Area 3, Dubai, Dubai, P.O. Box 30875, UAE. We act as the data controller responsible for the processing of your personal data.

Information We Collect

We collect personal data that you provide to us directly when you interact with our site or services, such as when you make an inquiry, request a quote, place an order, visit our showroom, or communicate with us. This may include your name, contact details (such as postal address), and any other information you choose to provide relating to your kitchen project or inquiry.

We may also collect certain information automatically when you visit our site. This includes information about your device and browsing actions, such as your IP address, browser type, and how you use our online platform. This data is collected through cookies and similar technologies.

How We Use Your Information

We use your personal data for the following purposes:

• To provide the services you request, including processing your inquiries, providing consultations, designing kitchens, managing installations, and processing orders for products and services.
• To communicate with you about your project, account, or our services.
• To improve our services and our online platform, understand how our site is used, and enhance user experience.
• To comply with legal obligations and protect our legitimate business interests.
• Where we have your consent, to send you marketing communications about our products, services, or promotions that may be of interest to you.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: To fulfill our obligations when you purchase products or services from us or request information related to entering into a contract.
• Legitimate interests: For purposes such as improving our services, managing our business operations, and for administrative purposes, provided these interests are not overridden by your data protection rights.
• Legal obligation: To comply with applicable laws, regulations, or legal processes.
• Consent: Where you have given us explicit permission for a specific purpose, such as sending you marketing communications. You have the right to withdraw consent at any time.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as IT service providers, payment processors, or installation partners. These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them. We may also disclose your information if required by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely destroy or anonymize it.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These rights may include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request data portability.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies

Our site uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our online platform. You can manage your cookie preferences through your browser settings.

International Data Transfers

As a company based in the UAE, your data may be processed in the UAE. If we transfer personal data outside of the UAE to countries that may not provide the same level of data protection, we will take appropriate steps to ensure your data is protected, such as implementing standard contractual clauses or relying on other legally recognized transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us in writing at our registered address:

Al Khaleej Kitchens
18, Street 6A,
Al Quoz Industrial Area 3,
Dubai, Dubai,
P.O. Box 30875,
UAE